fimoravexlo
Effective Date: January 2025
At fimoravexlo, we're committed to offering transparent financial services and maintaining honest relationships with our clients. This refund policy outlines the circumstances under which refunds may be issued for our budget approval workflow services.
We understand that business needs change and sometimes services don't align with expectations. That's why we've created a straightforward refund process that respects both your investment and our operational requirements.
Refunds are available based on the specific service tier and usage period. Our policy recognizes that different services have different cancellation windows, and we've structured our refund approach to reflect that reality.
You can request a refund within 14 days of your initial purchase. Subsequent monthly renewals have a 7-day refund window from the renewal date.
Annual subscriptions qualify for refunds within 30 days of purchase, provided that less than 20% of the workflow features have been actively used.
Custom enterprise agreements follow their own refund terms as outlined in your specific contract documentation with our business team.
Additional workflow modules or consulting services can be refunded within 10 days if the service hasn't been delivered or accessed yet.
Refund eligibility depends on how extensively you've used our platform. If you've processed more than 50 budget approval requests or created more than 15 custom workflow templates, the service is considered substantially used and may not qualify for a full refund.
We track usage through your account activity, and these metrics help us determine fair refund amounts. Partial refunds might be available based on actual platform usage.
Getting a refund shouldn't feel like solving a puzzle. Here's exactly how it works when you need to request one.
Email our support team at support@fimoravexlo.com with your account details and the reason for your refund request. Include your subscription type and account ID for faster processing.
Our team reviews your account usage and verifies eligibility within 2 business days. We'll check your subscription status, usage metrics, and the date of your original purchase or renewal.
You'll receive an email confirming whether your refund has been approved, along with the refund amount if it differs from your original payment. We explain our decision clearly so you understand the outcome.
Once approved, refunds are processed back to your original payment method. The timeline depends on your bank or payment provider, but we initiate the refund within 24 hours of approval.
Credit card refunds typically appear within 5-7 business days. Bank transfers may take 7-10 business days. PayPal refunds usually process within 3-5 business days. International transactions might need additional time depending on your financial institution.
Some situations fall outside our standard refund policy. Being upfront about these exceptions helps set clear expectations from the start.
Custom workflow development that has been delivered and implemented into your system can't be refunded after acceptance.
One-on-one consultation sessions that have already been conducted are non-refundable, though you can reschedule upcoming sessions.
Subscriptions cancelled after the eligible refund period has expired won't receive retroactive refunds for unused time.
Accounts terminated for violating our terms of service forfeit any refund eligibility regardless of usage or timing.
Third-party integration fees paid to external service providers cannot be refunded through fimoravexlo's refund process.
Services purchased during promotional periods or with discount codes follow the same refund timeline but may have adjusted refund amounts. The refund will be based on the actual amount you paid, not the standard retail price.
Free trial periods that convert to paid subscriptions have a 10-day refund window from the conversion date, giving you time to evaluate if you want to continue with the paid service.
We accept various payment methods, and each has slightly different refund processing characteristics. Here's what to expect based on how you paid.
Refunds return to your original card. Processing takes 5-7 business days depending on your card issuer's policies.
Direct bank refunds require 7-10 business days. We need your current banking details to process these refunds.
PayPal refunds typically process within 3-5 business days and appear in your PayPal balance immediately after processing.
For international clients, refunds are processed in the original transaction currency. Exchange rates at the time of refund may differ slightly from your original purchase due to currency fluctuations. Any exchange rate differences are handled by your financial institution, not by fimoravexlo.
We absorb payment processing fees for approved refunds in most cases. However, for refunds on services where extensive customization work has been completed, a reasonable administration fee may apply to cover operational costs. You'll be informed of any fees before the refund is processed.
Sometimes a full refund doesn't make sense because you've already received value from our services. In these situations, we calculate partial refunds based on fair usage principles.
When you've used some but not all of your subscription period, we calculate the refund based on the remaining unused time. For example, if you've used 3 months of an annual subscription, you'd receive a prorated refund for the remaining 9 months minus any applicable fees.
The calculation uses daily rates to ensure accuracy. We don't round down to monthly increments, so you get credit for every unused day of your subscription.
If you've accessed premium features like custom reporting or advanced integrations, the refund amount may be adjusted to reflect the value you've already extracted from these tools. We review actual feature usage data to make these determinations fairly.
Cancelling your subscription is different from requesting a refund. Understanding this distinction helps you choose the right option for your situation.
When you cancel a subscription, you retain access until the end of your current billing period. No refund is issued, but you won't be charged for the next period. This works well if you want to finish out your paid time.
Cancelled subscriptions can be reactivated before the period ends without losing your data or settings. After the period expires, your account enters a grace period where data is retained for 30 days.
If you want both cancellation and a refund, you need to explicitly request the refund. Simply cancelling your subscription doesn't automatically trigger the refund process. Your access will be terminated upon refund approval rather than at the end of the billing period.
Our support team is here to help you through the refund process or answer any questions about eligibility and timing. We respond to all refund inquiries within one business day.